ISO/IEC 20000-1:2018 Lead Auditor Training Course

ISO/IEC 20000-1:2018 Lead Auditor Training

ISO/IEC 20000-1:2018 Lead Auditor Training providing practical knowledge of IT service management system auditing and certification processes.

Overview

ISO/IEC 20000-1:2018 Lead Auditor Training is designed to provide participants with the knowledge and skills required to plan, conduct, and lead IT Service Management System (ITSMS) audits.

The course covers ISO/IEC 20000-1:2018 requirements, audit principles, audit processes, documented information, and nonconformity management. Participants will gain practical understanding of how to perform internal and external audits in line with internationally accepted auditing practices.

This programme is suitable for professionals seeking to develop or advance their auditing capability within IT service management environments.

Curriculum

This programme consists of nine structured learning sessions designed to develop practical competence in ISO/IEC 20000-1:2018 ITSMS auditing.

Session 1: Overview of ISO/IEC 20000-1:2018 IT Service Management System
Session 2: ISO/IEC 20000-1:2018 Requirements
Session 3: ISO/IEC 20000-1:2018 Terms and Definitions
Session 4: ISO/IEC 20000-1:2018 Documented Information
Session 5: ISO/IEC 20000-1:2018 Internal Audit Process
Session 6: Audit Roles and Responsibilities
Session 7: Performing an Audit
Session 8: Nonconformity and Corrective Action
Session 9: Climate Action Changes – New Amendments (2024)

Course Delivery

This programme is delivered through structured learning components designed to support both theoretical understanding and practical audit application.

• Video lectures with audio-visual presentations
• Downloadable handouts and audit reference materials
• Practical audit examples and case-based learning
• Session-based assessments and a final examination

Programme Outcomes

• Understand ISO/IEC 20000-1:2018 ITSMS requirements
• Understand ITSMS audit processes and methodologies
• Understand roles and responsibilities of a lead auditor
• Understand nonconformity identification and corrective action processes
• Develop the ability to plan, conduct, and report ITSMS audits

Who Should Attend

This programme is designed for individuals involved in IT service management systems and auditing.

• IT service management professionals
• Internal auditors and compliance personnel
• ITSMS implementers and consultants
• Individuals seeking to become certified lead auditors

Prerequisites

• Basic knowledge of management systems and IT service management concepts is recommended.
• Understanding of the Plan-Do-Check-Act (PDCA) cycle is beneficial.

Faculty & Facilitators

This programme is delivered by Qualified Skills Development Facilitators (SDFs) who are certified Lead Auditors and industry-experienced professionals. Our facilitators bring practical auditing expertise and real-world implementation experience, ensuring that training remains relevant, applied, and aligned with current industry standards.

Assessment & Certification

Each programme includes structured module summaries designed to reinforce key learning outcomes and support assessment preparation. Participants are required to complete a final online assessment to demonstrate competency. Upon successful completion of the assessment requirements, a formal course certificate is issued. Certificates are available for download and may be independently verified using the issued certificate reference number.

Programme Snapshot

Duration:
Delivery Mode:
Accreditation:

How It Works

1. Enrol Online
2. Receive Instant Access
3. Study at Your Own Pace
4. Complete Online Assessment
5. Receive Your Certificate

+27 31 020 2248

+27 31 020 2248