ISO/IEC 20000-1:2018 Awareness Training
ISO/IEC 20000-1:2018 Awareness Training providing essential knowledge of IT service management system requirements and certification processes.
- Certificate
- E-Learning
- 08 Hours
- 24/7
Overview
ISO/IEC 20000-1:2018 Awareness Training is designed to provide participants with a clear understanding of IT Service Management Systems (ITSMS) and ISO/IEC 20000-1:2018 requirements.
The course covers ITSMS principles, ISO 20000 requirements, documented information, and certification processes. Participants will gain practical knowledge of how to understand and apply IT service management practices within organisations.
This programme is suitable for professionals and individuals seeking foundational knowledge of IT service management and ISO 20000 certification.
Curriculum
This programme consists of four structured learning sessions designed to provide practical knowledge of ISO/IEC 20000-1:2018 requirements and ITSMS implementation.
Session 1: Overview of ISO/IEC 20000-1:2018 IT Service Management System
Session 2: ISO/IEC 20000-1:2018 Requirements
Session 3: ISO/IEC 20000-1:2018 Documented Information
Session 4: Steps for ISO/IEC 20000-1:2018 Certification
Course Delivery
This programme is delivered through a combination of structured learning materials and assessment activities designed to support practical understanding and application.
• Video lectures with audio-visual presentations
• Downloadable handouts and supporting documentation
• Session-based assessments and a final examination
Programme Outcomes
• Understand ISO/IEC 20000-1:2018 ITSMS requirements
• Understand clause-based requirements of ISO 20000
• Understand IT service management documentation
• Understand ITSMS implementation and certification processes
Who Should Attend
This programme is designed for individuals involved in IT service management within organisations.
• IT service management professionals
• IT managers and supervisors
• ITSMS implementers and consultants
• Individuals seeking ISO 20000 awareness
Prerequisites
• No formal prerequisites are required.
• Basic awareness of IT services and management systems is beneficial.
Faculty & Facilitators
This programme is delivered by Qualified Skills Development Facilitators (SDFs) who are certified Lead Auditors and industry-experienced professionals. Our facilitators bring practical auditing expertise and real-world implementation experience, ensuring that training remains relevant, applied, and aligned with current industry standards.
Assessment & Certification
Each programme includes structured module summaries designed to reinforce key learning outcomes and support assessment preparation. Participants are required to complete a final online assessment to demonstrate competency. Upon successful completion of the assessment requirements, a formal course certificate is issued. Certificates are available for download and may be independently verified using the issued certificate reference number.
Programme Snapshot
Duration:
Delivery Mode:
Accreditation:
- 08 Hours
- E-Learning
- Certificate
How It Works
1. Enrol Online
2. Receive Instant Access
3. Study at Your Own Pace
4. Complete Online Assessment
5. Receive Your Certificate
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